Frequently Asked Questions

  • How long will it take for me to receive the order ?

  • Usually it takes 3-5 business days, excluding Saturday, Sunday, Public holidays (Christmas, Easter, New year and Etc). If the stock is not available it may take 5-10 days. To locate and ship it to you, all details will be emailed to you beforehand.
  • Warranty on the products purchased ?

  • 12 months Australian warranty on all All Smartphones. Smart Watches, Tablets & notebook, and Camera’s other products may vary. Contact us for more info or please check warranty information.
  • Will my 5G carrier work in Australia on the 5G listed smartphones ?

  • Depending on your selection of devices matter. If the smartphone has the capability of receiving and operating the 5G carrier, you shall not face any difficulty operating 5G on the smartphone purchased.
  • Are taxes included in the price shown on the site ?

  • The prices shown on our website are net prices. The final price includes taxes + shipping fees. To see the total price, you must indicate your address and choose the method of shipping in the checkout.
  • Does Spectronic Australia sell smartphones that support Australian carriers ?

  • Yes, all our phones are factory unlocked. All major carriers providing network are supported by our phones, Ranging from Vodafone, Telstra and Optus. Though the connectivity depends on your area. Although we suggest verifying the bands of the phone in the description to see its connectivity with your provider. Or please message us for assistance.
  • How can I return my order ?

  • Please contact us as soon as possible if you face any of the listed issues in the return policy. After assessing the case of return of goods, we shall assist with the best practice suitable. For more information please read our return policy.
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